Frequently Asked Questions
We put together this FAQ to help you better understand how Starcity works. If you’re a current member and have questions about your Membership Agreement, please reach out to us at email@example.com.
I want to move in. How do I apply?
Whenever there’s a room available, you can apply here — we’re looking forward to hearing from you!
What does it cost to move in?
We try and keep moving in as simple and affordable as possible.
- The application fee is $25 (it covers a background check).
- Your security deposit is the cost of one month’s membership. (Just $500 is due before move in, and the rest is due within 30 days of moving in to give you a little extra flexibility.)
- Your first month’s membership, due before move in.
So… what’s a community home?
A community home is a new way of living inspired by the old, with community and collective experiences at its core. Some people call it co-living, or dorm room for adults, but basically, the idea is the same: you can save money and live a happier, more connected life if you live with other people instead of living alone.
Starcity in particular offers its members a large kitchen, lounge space with a home-theater setup, a laundry room (washer & dryer) and bathrooms to share. Everyone has their own space in the pantry and in the refrigerator for food. Things like pots, pans, dishes, glassware and all are provided for the community to share.
Along with the basics, we want all of our members to feel connected to each other, so we organize regular events like community dinners and wine night. We get input from the community and based on what people want, we help organize educational, wellness, and volunteering events too.
What about private spaces?
We want everyone in Starcity to feel incredibly comfortable in their home, so each member has a secure, fully-furnished private room for rest and relaxation.
Who is this for?
It really varies, since we pride ourselves as being a welcoming, inclusive community. Starcity is especially awesome for people who want to move to a city but don’t know anyone and don’t want the hassle of finding and furnishing an apartment.
We welcome people of all ages coming from all over the country (and the world) whether you’re staying for just three months, or indefinitely.
You don’t have to be a social butterfly, but it helps if you want to live with people and are open to learning from them. Starcity probably isn’t for everyone, but if you’re interested, it might be for you.
Can I bring my own stuff?
Yes, absolutely! We expect all Starcity members to bring small personal belongings. And while we furnish each private space for a fast and easy move-in, we're happy to coordinate with you if you'd like to bring larger furniture items of your own. Just a head’s up, there will be an extra fee to cover moving the other furniture out of your room and moving yours in (trust us, it’s cheaper than paying for damages if the room gets dinged up in the move).
You’re basically “adult dorms,” right?
That’s totally what the New York Times wrote, and it’s kind of true. We try to capture the best parts of the dorm experience (living with a bunch of friends, being in a great location for your daily commute) while improving on the worse parts (very little privacy, old facilities, non-existent amenities.).
So we build Starcity communities in places where you want to live, give members places to connect with each other, and create beautifully-designed private rooms. We usually call it co-living or community living, since we think it’s a lot better than the dorm experience.
Don’t see your question?
Shoot us an email!
Can I decorate my room?
Yep, that’s totally possible. Our room customization service features a team of expert designers and handy-people will be able to help you for an extra fee. (In other words, please talk to our team before putting holes in the wall yourself 🙂 )
Are the community spaces cleaned?
Yes! All the community spaces are cleaned regularly by a professional cleaning service. Plus you can order a room cleanings through our Helping Hands service. (You get a great rate since we'll have onsite cleaning staff each week.)
Are there rooms available for couples and families?
Most of our rooms are ideal for individuals, but we do have some larger rooms available. Plus we’re working hard to build even larger-sized units to accommodate different needs.
Are pets allowed?
Yes, dogs are allowed (but unfortunately not cats). While we love pups of all shapes and sizes, insurance requirements restrict certain breeds and weight of dogs. Qualified service animals are always welcome. Certain communities may have a quota on the number of pets allowed as well.
Is there parking on site?
In certain communities we may be able to offer parking at an additional fee. For what it’s worth, we try to find locations that are really walkable with great access to public transportation. The flipside of these great locations is that parking is usually pretty tricky. If you can, we recommend trying to not own a car and using a car-share program when you need one.
What’s a “Helping Hand?”
We figured that everyone needs a little help sometimes, so we offer tons of ways to make your life easier. With the click of a button you can order services like:
- Room cleanings
- Wash and Fold laundry
- Dog walks
We’ll take care of these chores so you can focus on the more important things on your plate.
What does a Starcity membership include?
Beyond living with a super diverse group of interesting people, membership includes:
- All utilities: High-speed internet, electricity, gas, water, trash — all that stuff.
- Communal spaces you’ll want to hang out in. Well-designed, furnished, and set up with new appliances.
- Fully-furnished private room (queen or full-sized bed, comfy linens, nightstand, dresser, reading lamp).
- Weekly cleaning services.
- Community events to connect, explore the city, and bond.
- Netflix, HBO, Spotify, and all the tech (communal TV, sound system) you need to enjoy them.
- Other nice perks to make your life easier and happier.
How much does all this cost?
It depends on a couple of things (room size and location, community, and length of membership), but most of our rooms are between $2,000 and $2,400 a month and include your utilities, community events, and more.
How do I pay my monthly membership?
We never liked the hassle of writing an actual rent check and sending it off every month, so we tried to make paying as easy as possible. Basically, you’ll be able to log in to the Starcity website and pay from there. You can even set up autopay so you never have to worry about forgetting a payment.
What happens to my membership if I want to leave early?
Depending on the situation, there can be some extra fees involved, but it varies. We’d recommend reviewing your Membership Agreement for the specifics and talk to your Starcity community team member and see what’s possible. As always, we try really hard to be accomodating whenever possible.
What kinds of community events are there?
Usually community interest drives the types of events we put on. So far we’ve had: film nights, yoga classes, art shows, cooking classes, outings to live music, and our own speaker series. We’re always listening to feedback, and want to plan events around what YOU love to do, so if there’s something you’d like us to try, just let us know!
Can I host my own event?
Definitely! Just speak to us and we can help you out. We want members to make the community their own.
What is the length of a member's stay?
It really depends on you. We offer 3, 6, and 12-month memberships terms. After that you can leave, renew for another term, or go month-to-month. Generally, the amount you pay per month decreases with longer commitments.
Can I have friends / significant others visit and stay?
Of course, this is your home! While overnight guests are welcome, you should follow your community's policy on maximum stays for guests. As a matter of common courtesy, please do your best to let your fellow community members know if you plan to have a guest stay for more than one night. Like any community member, your guests should be respectful of the community’s shared spaces and follow the Community Guidelines. Ultimately, you're responsible for their actions.
Is there a curfew?
There’s definitely no curfew, but we do ask you to be respectful of your fellow community members. Each Starcity Community sets their own quiet hours, and the default weekday quiet hours are from 10 pm to 7 am, and 12 am to 9 am on weekends.
What happens when things go wrong in a community?
Every situation is different, but usually the first step is to get the Starcity community team involved. Our community managers and directors are pretty incredible at resolving conflicts quickly and keeping the peace. They work hard to really understand the issues that our community members are facing so they can address them as fast as possible.
I already own a building and would like to explore turning it into a Starcity community. Do you work with owners/developers?
Yes! Communal housing is often the highest and best use of existing real estate, and we work with owners and developers to turn their properties into resource efficient spaces with higher-than-market yield. There are a lot of factors that go into selecting the right location for a new Starcity community. Please reach out to explore whether your property is the right fit.
What if I want to change rooms or communities?
If there’s an opening, you can absolutely transfer to another room or even another community before your lease ends. Just keep in mind that there'll be a fee to cover costs associated with the transfer. Also if your new room is a higher rate than your old one, we might need a new income verification and an increased security deposit.